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Customer Communication Management (CCM) Market – Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018-2026

Report Description

Customer Communication Management (CCM) Market - Overview

The “Customer Communication Management (CCM) Market – Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2018–2026” report provides analysis of the Customer Communication Management (CCM) market for the period 2016 to 2026, wherein the years from 2018 to 2026 is the forecast period, 2017 is considered as the base year,and data for 2016 has been provided as historical information. The report covers all the trends and technologies playing a major role in the expansion of the customer communication management market during the forecast period. It highlights the drivers, restraints, and opportunities expected to influence the expansion of the market during this period. The study provides a holistic perspective on the expansion of the market, in terms of revenue (in US$ Mn), across different geographical regions, namely, North America, Europe, Asia Pacific, Middle East & Africa, and South America. The report highlights the key trends affecting the market on a global scale. Furthermore, region-wise, prominent countries/regions covered in the report include the U.S, Canada, Germany, France, the U.K, India, China, Australia, Japan, GCC countries,South Africa, and Brazil.

This report analyzes and forecasts the customer communication management market at the global and regional level. The market has been forecasted based on revenue (US$ Mn) from 2018 to 2026. The study includes drivers and restraints of the global CCM market. It also covers the impact of these drivers and restraints during the forecast period. The study encompasses market attractiveness analysis, wherein solutions, enterprise size, deployment, end-use industry, and countries/regions are benchmarked based on their market size, growth rate, and general attractiveness.

Global Customer Communication Management (CCM) Market: Taxonomy

This research study on the global CCM marketprovides a detailed cross-segment analysis based on the different segments including solutions, enterprise size, deployment, and end-use industry. Based on solutions, the customer communication management market is segmented into software suite, managed CCM services, and others services. The others solutions segment includes services such as consulting, integration, & maintenance. By enterprise size, the market is divided into large enterprises, and small and medium enterprises (SMEs). In terms of end-use, the CCM market is classified into healthcare, BFSI (banks and NBFCs, insurance), IT and telecom, e-commerce and retail, hospitality and travel, government and utilities, and others (education, entertainment and media). Furthermore, based on region, the market is divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America.

Global Customer Communication Management (CCM) Market: Research Methodology

Secondary research sources that are typically referred to include, but are not limited tocompany websites, annual reports, financial reports, broker reports, investor presentations, and SEC filings, internal and external proprietary databases, and relevant patent and regulatory databases, national government documents, statistical databases, and market reports, news articles, press releases, and webcasts specific to companies operating in the market, national government documents, statistical databases, and market reports, Factiva, etc.

Primary research involves e-mail interactions, telephonic interviews, and face-to-face interviews for each market, category, segment, and sub-segment across geographies. We conduct primary interviews on an ongoing basis with industry participants and commentators in order to validate the data and analysis. Primary interviews provide first-handinformation on the market size, market trends, growth trends, competitive landscape, and outlook, etc. These help us to validate and strengthen secondary research findings. These also helpdevelop the analysis team’s market expertise and understanding.

Global Customer Communication Management (CCM) MarketCompetitive Dynamics

The report highlights well-established players operating in the market including Adobe Systems, Inc. Cincom Systems, Inc. Doxee S.p.A., EMC Corporation (Dell), HP Enterprise, Newgen Software, OpenText Corp., Oracle Corporation, Ricoh, Pitney Bowes, Inc., Sefas Innovation, Inc., and Xerox Corporation. These key players are looking to capture larger market share by expanding their current Customer Communication Management (CCM) offerings in emerging economies.

Global Customer Communication Management (CCM) Market Segmentation

Global Customer Communication Management (CCM) Market, bySolution

  • Software Suite
  • Managed CCM Services
  • Others Services (Consulting, Integration, & Maintenance)

Global Customer Communication Management (CCM) Market, by Enterprise Size

  • Large Enterprises
  • Small and Medium Enterprises (SMEs)

Global Customer Communication Management (CCM) Market, by Deployment

  • Cloud-based
  • On Premise

Global Customer Communication Management (CCM) Market, by End-use Industry

  • Healthcare
  • BFSI
    • Banks and NBFCs
    • Insurance
  • IT and Telecom
  • E-commerce and Retail
  • Hospitality and Travel
  • Government and Utilities
  • Others (Education, Entertainment and Media)

Global Customer Communication Management (CCM) Market, by Geography

  • North America
    • The U.S.
    • Canada
    • Rest of North America
  • Europe
    • The U.K
    • Germany
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • India
    • Japan
    • Australia
    • Rest of APAC
  • Middle East & Africa (MEA)
    • GCC Countries
    • South Africa
    • Rest of MEA
  • South America
    • Brazil
    • Rest of South America

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