Unified communications (UC) refers to the integration of real-time communication with non-real-time communication such as messaging, voice mail, fax and others. The real-time communication in the UC includes instant messaging, video conferencing, data sharing, internet protocol (IP) telephony, desktop sharing and others. It can also be used for other forms of communications which include digital signage, internet protocol television (IPTV) and others. Unified communications is a business term used to illustrate all types of call and multimedia message handling functions managed by an individual user for business processes. Unified communication is a useful tool to enhance the business processes as it provides seamless communication. Moreover, unified communication saves time and helps increasing productivity of the employees in an organization as it provides easy and convenient mode of communication. Unified communication is also useful for communication between two different networks. For instance, it allows a person to send a message from one particular network/medium and receive for the same communication via another medium. Unified communications is also useful for critical communications such as emergency cases, damage mitigating notifications and other emergency instructions. The unified communication market is backed by increased demand due to increasing mobile workforce and enterprise mobility. Moreover, concepts such as bring your own device (BYOD) is another factor supporting the growth of unified communications market. In addition to this, unified communications as a service (UCaaS) is a highly updated, standardized, pre-integrated and low cost service that accelerates business processes. This helps in fast decision making for the enterprises. Unified communications service can be used in various sectors such as retail, transportation, banks financial services and insurance (BFSI) and other business enterprises.
The research report titled “Global Unified Communications Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2012 – 2018” provides in-depth analysis of the global market based on unified communication types, end-use segments and major geographies for the period from 2012 to 2018. The report provides complete understanding of factors driving and restraining market growth, potential growth opportunities, and prevailing trends behind the popularity of unified communications. The research report provides market estimates and forecast for all the market segments and explains the impact of various factors on these segments.
The market is segmented based on communications type as on-premise and hosted or cloud-based unified communications. The research report provides complete insights on different end-user applications areas of unified communications including government, healthcare, enterprises, education and other sectors. The major geographies analyzed under this research study include North America, Europe, Asia Pacific, and Rest of the World (RoW).
Apart from the above cross sectional analysis of the global unified communications market, the report also provides competitive profiling of major players engaged in providing unified communications service, their market positioning, business strategies, and various recent developments. Some of the major players profiled in the report include Avaya Inc., Cisco Systems Inc., international Business Machines (IBM) Corporation, Microsoft Corporation, Alcatel-Lucent, Siemens Enterprise Communications GmbH and Co. Kg, NEC Corporation, Polycom Inc. and others. The report also provides a better understanding of the market with the help of Porter’s five force analysis and further highlights the competitive scenario across different levels of the value chain. In all, the report provides a detailed analysis of the global unified communications market along with the forecast, in terms of revenue (USD million) for all the market segments during the forecast period from 2012 to 2018.
The Global Unified Communications Market is segmented as below:
Global Unified Communications Market
- Hosted or Cloud-based
By End User Applications
- North America
- Asia Pacific
- Rest of the World (RoW)