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Rapid Communication and Optimization of Business Processes by Utilizing Unified Communications to Boost Unified Communications Market

Blog Description

Unified communication is a term utilized to express integration and unification of work processes with video, conference, audio, instant messaging, voice messaging, fax, email, and mobile communications. Unified communication encompasses all forms of technologies utilized throughout a network for including other forms of communications such as digital signage communications and Internet Protocol Television (IPTV). Unified communications help an individual in sending a message from one medium to another medium and are used across numerous sectors including transportation, retail, financial services, insurance, banks, and other business enterprises.

Global Unified Communications Market Report:

Unified communication is a developing technology for automating and unifying devices and human communication. It is extremely beneficial for the optimization of business processes and enhancement of human communications by decreasing latency and streamlining managing flows. The market for unified communications is fuelled by rising enterprise mobility and preva;ence of mobile workforces. Additionally, the rise of the concept of Bring Your Own Device (BYOD) is also a key factor augmenting the demand for unified communications.  The various prime features, uses, and advantages of these components are listed below.

  • Call Management and Instant Messaging: A number of features including call transfer, call holding, flexible calling plans, extension groups, and call capture are being supported in video and audio communications. This structure also allows two or more people to send and receive text-based messages instantaneously over the internet or company network. Instant messaging presents rapid and real-time communications, which is a significant benefit over emails. The systems, which permit file transfers over instant messages, augment efficiency of the overall system.
  • Audio, Video, and Web Conferences: Unified communications have made it possible to access various message types via a single interface for providing a unified experience to users. Fax messages, emails, and voice emails are stored within the email inbox of the user and hence may be accessed from anywhere by using an internet connection. Teams in varied locations may need to utilize conferencing systems within project-based operations. This saves both time and cost of travelling. In addition, continuous and healthy communications with employees working from different locations can be maintained. Voice conferencing is the most popular service, though video and web conferencing services are also gaining popularity.
  • Business Process Integration: The various systems in corporations are integrated with the help of ERP or CRM software and hence these present automatic access to unified communication applications. The systems in corporations can be easily integrated with the corporate central management structures including Active Directory/LDAP, using which these corporate systems can be managed easily. Web-service-based interfaces, including REST and TAPI, have become the most prominent interfaces within business process integrations.

Browse the full Press Release of Global Unified Communications Market

The prime players operating in the market include Cisco Systems Inc., Avaya Inc.,  international Business Machines (IBM) Corporation, Alcatel-Lucent, Microsoft Corporation, , Polycom Inc.,  Siemens Enterprise Communications GmbH and Co. Kg, and NEC Corporation, among others.